Shipping & Returns
Delivery & Shipping Method
All orders will be shipped within 2 working days of the order, and delivered in 3 to 7 working days from shipping. However in some cases particularly for stone, metal and wood art items, we may take longer to ship the order and the same will be reflected in the delivery time against that item. We ship through following courier services: FedEx & Indian Post.
Buyer needs to ensure and check that the shipping address is covered by above courier services. Orders placed which cannot be serviced by above courier services will be refunded. Small orders will be sent by Registered Post through the Indian Postal Service which may take two to three weeks depending on the location.
We ship on all weekdays (Monday through Saturday) excluding public holidays.
With each and every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details so that you can track status of your order. Don’t accept if the packet is open or damaged. If you find if it is damaged after receiving the packet or any other complaints please intimate us within 24 hours.
Cash on Delivery orders will only be dispatched after telephonic confirmation of order.
For most products in our range “Regular” shipping charges shall apply. However, for some large, fragile or high value stone art items, special rates may be applicable, which shall be included in the shipping charges itself. Regular Shipping charges will be waived off for orders above 499/-
Satchitanand Store wants to make sure that you are completely satisfied with your purchase. Satchitanand Store procures and packages items with a certain care and involvement. Even during this process some items can be damaged or may have defects. We will take the time to review your concerns on a case by case basis. Below are some general guidelines that we have created to help with your returns.
- If for any reason you are not completely satisfied with your order, you may return your unused article within seven (7) days from the date of delivery. Please make sure that items are unused, unworn, not damaged and in its original packing.
- Returns and exchanges can be made once all of the items have been delivered back to Satchitanand Store.
- Please include a copy of your receipt with your returned item(s)
- Please note returns are only applicable in case of defective product. No Returns will be taken for Essential Oils, Bath Salts, Aroma Burners, Candles, Reed Diffusers, Incense and similar products.
- In case of Returns, Product will be picked up from your location if serviceable and refund will be issued once we receive the items back. In other cases, please return your item with an insured courier (e.g. India Post, FedEx, Professional, Bluedart etc).
We will process your refund within 7-10 days of receiving your returned item. Ship returns to: Satchitanand Store C-29 Satya Marg Near Nand Puri Hawa Sadak Jaipur Rajasthan 302019 Phone: 0141-2211247 / 09694200497
Please report damaged packages to Satchitanand Store immediately on the date of receipt. You can support it with a photo. We will do our best to help resolve any issues. If you need to send an item back due to a shipping error on our behalf, please re-pack the item in its original packaging and contact Satchitanand Store by email at [email protected] or call us at 0141-2211247.
Change or Cancel an Order:
In certain circumstances especially if your order has not been mailed out, we will be able to make changes to your order. Please contact Satchitanand Store at 0141-2211247 between 11.30 AM-5PM (IST) 6 days a week or email [email protected]
Please have your order number and order date ready.
- If you would like to cancel an order that you have just placed or you need to change details of your delivery address, please contact us immediately.
- If your order has already been dispatched or delivered, then you’ll need to follow our Returns procedure.